Error message: Invalid ID, Username or Password

Browser

Are you seeing one of these two error messages:

Two images. In the first, it says Your password is invalid under the password. In the second, a Username or email is invalid icon appears above the username or email

There are various reasons this error message may appear:

  • Your email address or username was misspelled.
  • Your account is associated with a different email address than the one entered.
  • The password you entered is incorrect, or was mistyped
  • It's your first time using Mango. Create a profile before you can log in.

Mobile App

Are you seeing one of these two error messages:

Two images. In the first, it says invalid ID. In the second, it says Password Incorrect

There are various reasons this error message may appear:

  • Your email address or username was misspelled.
  • Your account is associated with a different email address than the one entered.
  • The password you entered is incorrect, or was mistyped
  • It's your first time using Mango. Create a profile before you can log in.

        

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