iOS Create Subscription Error

Some iOS (iPhone/iPad) users have been experiencing a subscription error when trying to subscribe to Mango through our iOS app: "Create Subscription Error - Cannot connect to iTunes Store"

create subscription error - cannot connect to iTunes Store

If you are experiencing this error for the first time:

  1. Check everything listed in this Apple Help Center article.
  2. Make sure your device has a strong internet connection.
  3. Wait an hour or so before trying again.

If the above does not work, please try the following: 

  • Go to Settings -> Screen Time -> Content & Privacy Restrictions.
  • Enable it and then disable it.
  • If it is already enabled, then make sure to set iTunes & App Store Purchases to Allow, to make sure the user is not blocked from buying In-app Purchases

If the steps listed above do not fix the error, try completely disabling the Content & Privacy Restrictions.

Please contact support@mangolanguages.com with the following information if you continue to be unable to subscribe:

  • What kind of iOS device you're using.
  • What iOS version it is running (don't know how to find this information? Click here for help.).
  • How long the error has been occurring (days, hours, weeks, etc).
  • What steps you've taken to try to fix the error. 

 

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