FAQs

General

• Contact Us
• Pricing/Free Access
• Mango Methodology
• Delete Profile
• Accreditation
• GDPR and CCPA Compliance

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Using Mango

• ★ Reset Review Cards
• ★ Vocabulary
• ★ Promo Codes
• Change Language Course
• Merge Profiles
• Study Reminders

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Accessing Mango

• ★ Link to Library
• Subscription Types
• Creating a Profile/Getting Started
• Subscription Management
• Reset Password
• Mobile Apps

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Courses and Content

• ASL (American Sign Language)
• Little Pim
• Placement Tests
• Review
• Listening and Reading
• Age Appropriateness

Troubleshooting

• No Sound in Safari
• No Audio
• Microphone Settings
• Not Loading
• Lessons Not Downloading In Mobile App
• Clear Cache

Error Messages

• Automated Queries Error
• Web page not available (Cleartext Not Permitted)
• iOS Create Subscription Error
• Something Went Awry
• Invalid ID, Username or Password
• Your library card number is invalid

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Administrators

• Add Organization Logo to Login Page
• CSV Templates
• Mango Administrative Portal
• Contact Mango Account Manager
• MARC Record

K12 Teachers

• Welcome (K12 Teachers)
• Lessons (K12 Teachers)
• Quizzes & Assessments (K12 Teachers)
• Reading & Listening Activities (K12 Teachers)
• Vocabulary (K12 Teachers)
• Review (K12 Teachers)

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Mango Live

• What is Mango Live?
• Mango Live - Resetting Your Moodle Password
• Mango Live - Syncing Your Moodle Calendar
• Mango Live - How to Delete a Synced Calendar

Announcements

• ★ Phishing